Welcome to the Gamegenic Shop FAQ page! We’re here to help fellow tabletop adventurers like you get the most out of your gaming experience. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our support team at [email protected].

Product Questions

What types of products do you offer?
We specialize in tabletop gaming accessories and supplies, including items like dice, deck boxes, and other essentials for your gaming sessions. Our menu features a wide range of accessories, with a focus on popular categories such as Adventure Paths and themed products like Achtung! Cthulhu. We curate high-quality gear to enhance your gameplay.
Are your products suitable for all types of tabletop games?
Yes! Our accessories are designed for various tabletop games, including TCGs (Trading Card Games), RPGs (Role-Playing Games), and board games. Whether you’re a casual gamer or a hardcore adventurer, we have something to suit your needs.
Do you sell products for specific game systems?
We offer general accessories as well as items tailored to specific themes, such as Achtung! Cthulhu and Adventure Paths. These are perfect for fans of those settings, but our main focus is on versatile supplies that work across multiple games.

Shipping and Delivery

Where do you ship to?
We ship globally to a wide range of countries! However, deliveries to some parts of Asia and remote locations might not be available due to logistical constraints. If you’re unsure about your area, contact us before ordering.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Fast and reliable via DHL or FedEx. Processing takes 1-2 business days, and transit time is 10-15 business days after shipment.
– Free Standard Shipping: Available for orders over $50, using EMS postal service. Processing is 1-2 business days, with transit time of 15-25 business days after shipment.
How long will it take to receive my order?
After processing (1-2 business days), allow 10-15 business days for Standard Shipping or 15-25 business days for Free Shipping. These times are estimates and may vary based on your location and carrier delays.
Do you provide tracking information?
Yes! For both shipping methods, we provide tracking details once your order is shipped. You’ll receive an email with the information to monitor your delivery.

Returns and Refunds

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If you’re not satisfied, contact us at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.
How do I start a return?
Reach out to our support team within 15 days of receiving your order. Provide your order details and reason for return, and we’ll guide you through the process. Note that return shipping costs may apply unless the item is defective.
When will I get my refund?
Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. It will be issued to your original payment method.

Payment and Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your data. We never store sensitive payment details on our servers.

General Questions

Where is Gamegenic Shop based?
We’re located in Austin, Texas, US, at 1644 Valley Lane, Austin, US 78756. Our team is composed of passionate gamers who pack each order with care.
How can I contact customer support?
Email us at [email protected] for any questions or issues. We aim to respond within 24 hours and are happy to help!
Do you offer discounts or promotions?
Yes! Keep an eye on our website for seasonal promotions and the free shipping offer on orders over $50. Follow us on social media for updates—more adventures are always on the horizon.

Thanks for visiting Gamegenic Shop! We’re dedicated to bringing top-notch gaming gear to your table. Game on!

The Gamegenic Shop Team