Greetings, Adventurer!

At Gamegenic Shop, we stand behind our gaming gear like a stalwart warrior guards their party. We want you to be completely thrilled with your purchase of dice, deck boxes, and other tabletop essentials. But sometimes, even the best-laid campaigns need adjustment. If your item isn’t quite what you expected, our Returns & Exchanges policy is here to make things right.

1. Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your shipment. To be eligible:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • It must include all original tags, accessories, and documentation.
  • You must provide the original proof of purchase or order number.
Achtung! Non-Returnable Items: Based on our product menu analysis, certain specialized items like Achtung! Cthulhu products and Adventure Paths (likely digital or downloadable content) may not be eligible for return once accessed or used due to their nature. Please contact us at [email protected] if you have questions about a specific product’s eligibility.

2. The Return Process: Your Quest in 3 Steps

Step 1: Initiate Your Return Request

Contact our support team at [email protected] within the 15-day window. Use the template below to ensure we have all necessary information.

Step 2: Wait for Approval & Shipping Instructions

We’ll respond faster than a rogue’s sneak attack (usually within 24-48 hours) with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.

Step 3: Ship the Item Back

Securely pack the item, include your RMA number clearly on the package, and ship it to the address we provide. We recommend using a trackable shipping service for your protection.

3. Refund Timelines & Methods

Once we receive and inspect your returned item:

  • Timeline: Refunds will be processed within 5-7 business days.
  • Method: The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note it may take additional time for the refund to appear on your statement, depending on your financial institution’s policies.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

4. Exchange Process

Want a different size, color, or product? Follow the same return process above. Clearly state in your email that you wish to exchange the item and specify the new product you desire. We’ll process the exchange once the original item is received.

5. Return Request Email Template

Copy, paste, and fill out the template below to send your request to [email protected].

Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Gamegenic Shop Support Team,

I would like to request a [return/exchange] for an item from my order.

Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] Requested Action: [Refund / Exchange for (specific product)]
I have read and understand the Returns & Exchanges policy.

Thank you,
[Your Full Name] [Your Email Address]

6. Questions?

If your quest hits a snag, fear not! Our support guild is here to assist. Contact us at [email protected] for any clarification or help with your return or exchange.

Now go forth and conquer… knowing your gear is backed by our promise!

Game on,
The Gamegenic Shop Team